Aftersales Manager
Reports to: General Manager
Location: Steinbach
LMS Ag Equipment is a family-owned farm equipment dealership selling and servicing Fendt, Challenger, Massey Ferguson, RoGator, TerraGator, Manitou, Gehl & more.
We are currently looking to fill the position of Aftersales Manager at our Steinbach location.
Your success in this leadership position will be defined by your ability to guide the service operation, support the parts department, develop your team, and create an exceptional customer experience after the sale.
Responsibilities will Include:
Service Leadership
• Coach, mentor, and develop the performance of our five technicians.
• Work closely with the service writer to prioritize daily shop workflow.
• Improve technician efficiency, productivity, and shop utilization.
• Monitor strict quality control before equipment leaves the shop.
• Review service comebacks and manage warranty issues.
• Plan technician training and career development pathways.
Customer Experience
• Follow up on major repairs to ensure total customer satisfaction.
• Partner with customers to navigate challenging situations and maintain strong relationships.
• Communicate service and repair delays proactively.
• Coordinate with the sales team on machine deliveries & product demonstrations.
• Meet with key customers regularly to build long-term relationships.
Operational Leadership
• Oversee the operational side of the location, including daily shop meetings.
• Maintain safety guidelines, shop cleanliness, and building maintenance coordination.
• Manage seasonal planning, technician scheduling, KPI reporting, and warranty performance.
Parts Collaboration
• Partner with the parts lead to ensure Service and Parts function as one team.
• Participate in parts availability and seasonal stocking meetings.
• Prioritize emergency parts requests to minimize customer downtime.
Qualifications:
• Minimum 3–5 years of relevant service management or leadership experience in an ag dealership environment.
• Solid leadership, team development, and management skills.
• Possess strong conflict resolution, mediation, and customer relation skills.
• Ability to make informed, confident decisions in a fast-paced environment.
• Excellent communication and interpersonal skills.
What Does LMS Ag Offer You:
• Competitive wages
• Comprehensive benefits and matching retirement program
• A supportive, family-oriented workplace culture
• Opportunities to grow within a well-established agricultural dealership
• A chance to work closely with farmers & ag professionals in a rewarding role
Steinbach is an attractive, caring, and progressive area with abundant cultural, recreational, and educational opportunities for all ages.
We thank all applicants for their interest, however only candidates selected for an interview will be notified.
